REFUND POLICY

FLAUNT® maintains a fair, transparent, and customer-friendly return and refund policy for all products purchased through our official website. We provide a 60-day extended return window starting from the exact date your order is successfully delivered to your shipping address. This extended period allows you sufficient time to inspect, test, and evaluate your SQUARE® phone case to ensure it meets your expectations in terms of style, fit, quality, and protection performance.

All returnable items must be returned in brand-new, unused, unmarked, and fully resalable condition. Products must retain their original factory packaging, protective films, stickers, and complete accessories. Any items that show signs of daily use, scratches, stains, damage, improper handling, or missing original packaging will not qualify for return or refund. We strictly enforce this standard to ensure fair treatment for all customers.

If you receive defective, damaged, broken, incorrect, or mismatched products due to our warehouse packing error or shipping damage, you qualify for priority after-sales support. Under such circumstances, we will waive standard return condition restrictions and provide suitable solutions including free replacements, partial refunds, or full refunds based on your preference and situation. To process damage claims, customers must provide clear photos or short videos of the outer package, shipping condition, and defective product details.

To initiate a standard return request, you must contact our official customer support team and provide your order number, purchase date, item name, and detailed return reason. Our team will review your request and issue official return authorization and return instructions if approved. Please note that returns sent without official authorization will not be processed or accepted by our warehouse.

Once our warehouse team receives, inspects, and verifies your returned items meet return standards, we will begin your refund processing. Approved refunds will be returned to your original payment method within 5 to 10 business days. The actual arrival time of funds depends on your bank’s internal processing speed and international financial settlement rules.

Our brand’s free worldwide shipping benefit applies exclusively to outgoing customer orders delivered from our warehouse to global destinations. Return shipping fees, customs return charges, and logistics costs for customer-initiated returns are the sole responsibility of the customer, except for returns caused by verified brand-side errors.

All discounted items, sale items, and promotional products are eligible for returns under the same policy terms. The final refund amount will correspond to the actual discounted price you paid at checkout. Certain specially marked final-sale items are permanently non-refundable and non-returnable, and such labels will be clearly displayed on respective product pages.

We reserve the right to reject return requests that violate our return standards, including incomplete returns, damaged return items, repeated invalid return attempts, and policy violations. If your return request is denied, we will provide a clear explanation and offer you the option to have your item shipped back at your own expense.

We may revise and update this return policy occasionally to optimize customer service standards and comply with commercial regulations. The policy version valid on your order date will govern all return and refund disputes for your purchase.