CUSTOMER SERVICE POLICY

At FLAUNT®, customer satisfaction is our top priority. We strive to deliver a professional, friendly, and helpful support experience for every shopper, whether you have pre-purchase questions, need help with product selection, require order updates, or need assistance with post-purchase support. Our support team is fully trained on all product features, material specifications, device compatibility, sizing details, shipping procedures, return guidelines, and ongoing store promotions.

We welcome all inquiries related to our SQUARE® phone case collection, including design features, drop protection performance, material texture, finish differences, compatibility with iPhone 18 and other models, grip comfort, durability, and daily care instructions. If you are unsure which style best fits your personal preference or usage scenario, our team is happy to provide detailed recommendations to help you shop confidently.

For all existing orders, we provide full order status support, including payment confirmation verification, processing updates, shipment tracking, and delivery timeline estimates. We understand how important it is for customers to stay informed about their purchases, and we aim to provide clear, accurate, and timely updates for every stage of your order journey.

If you discover an error in your shipping address, contact information, or order details immediately after checkout, please reach out to our customer service team as soon as possible. We can modify order information only during the early processing stage. Once your order has been packed, processed, and dispatched to the shipping carrier, address changes and order modifications are no longer possible. We highly recommend double-checking all personal and delivery details before completing your purchase to avoid delivery issues.

In the event that you receive damaged, defective, incorrect, incomplete, or faulty products, please contact our support team promptly after receiving your package. We will guide you through our standard resolution process, which requires clear photos of the outer packaging, shipping box, and the affected product. Visual evidence helps our team quickly verify issues and provide fair resolutions including replacements or refunds based on your situation.

All sitewide sales, seasonal discounts, summer promotions, and coupon offers are time-sensitive and stock-limited. Our customer service team can explain promotion rules, discount eligibility, and bundle terms, but cannot override official store policies, extend expired promotions, or create custom exceptions for individual orders.

We greatly value customer feedback, whether positive reviews, constructive suggestions, or improvement recommendations. Your input helps us improve our product designs, material quality, website shopping experience, packaging standards, and overall brand service. We maintain respectful and solution-oriented communication with all customers and expect mutual courtesy during all support interactions.